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How to successfully develop and deliver a customer experience strategy with Richie Rumbelow

How to successfully develop and deliver a customer experience strategy with Richie Rumbelow

by Kim Ferguson | Customer Experience

Customer experience has been a hot topic for a while now. If you don’t have a CX strategy, I hope...

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Why customer experience matters and what happens when it goes wrong with United Airlines and Virgin Media

Why customer experience matters and what happens when it goes wrong with United Airlines and Virgin Media

by Kim Ferguson | Customer Experience

In an earlier blog about recession-proof marketing strategies, I talked about how there is a...

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Looking for a ‘recession-proof’ marketing strategy? Focus on Customer Experience

Looking for a ‘recession-proof’ marketing strategy? Focus on Customer Experience

by Kim Ferguson | Customer Experience

Lost count of how many times you've heard that we're living through unprecedented times? Google...

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