How to successfully develop and deliver a customer experience strategy with Richie Rumbelow
Customer experience has been a hot topic for a while now. If you don’t have a CX strategy, I hope...
Why customer experience matters and what happens when it goes wrong with United Airlines and Virgin Media
In an earlier blog about recession-proof marketing strategies, I talked about how there is a...
Looking for a ‘recession-proof’ marketing strategy? Focus on Customer Experience
Lost count of how many times you've heard that we're living through unprecedented times? Google...